| ID | Complaint Type | TOTAL | O&M Complaint | Trial Run Complaint | Under-Construction Complaint | ||||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Total | Closed | Closed(%) | Pending | Pending(%) | Total | Closed | Closed(%) | Pending | Pending(%) | Total | Closed | Closed(%) | Pending | Pending(%) | Total | Closed | Closed(%) | Pending | Pending(%) | ||
| Total | 108606 | 94904 | 87.38% | 13702 | 12.62% | 43172 | 38999 | 90.33% | 4173 | 9.67% | 17448 | 15285 | 87.60% | 2163 | 12.40% | 34676 | 29443 | 84.91% | 5233 | 15.09% | |
| 1 | PIPE LINE DAMAGE COMPLAINTS | 19372 | 16793 | 86.69% | 2579 | 13.31% | 8881 | 8059 | 90.74% | 822 | 9.26% | 3259 | 2827 | 86.74% | 432 | 13.26% | 4603 | 3668 | 79.69% | 935 | 20.31% |
| 2 | WATER QUALITY COMPLAINTS | 5123 | 4442 | 86.71% | 681 | 13.29% | 1828 | 1675 | 91.63% | 153 | 8.37% | 1022 | 895 | 87.57% | 127 | 12.43% | 1748 | 1468 | 83.98% | 280 | 16.02% |
| 3 | ROAD CUTTING COMPLAINTS | 8561 | 7483 | 87.41% | 1078 | 12.59% | 2444 | 2176 | 89.03% | 268 | 10.97% | 1417 | 1238 | 87.37% | 179 | 12.63% | 4251 | 3701 | 87.06% | 550 | 12.94% |
| 4 | IRREGULAR WATER SUPPLY COMPLAINTS | 51941 | 43708 | 84.15% | 8233 | 15.85% | 22183 | 19591 | 88.32% | 2592 | 11.68% | 8222 | 6967 | 84.74% | 1255 | 15.26% | 15090 | 12084 | 80.08% | 3006 | 19.92% |
| 5 | MISCELLANEOUS COMPLAINTS | 23609 | 22478 | 95.21% | 1131 | 4.79% | 7836 | 7498 | 95.69% | 338 | 4.31% | 3528 | 3358 | 95.18% | 170 | 4.82% | 8984 | 8522 | 94.86% | 462 | 5.14% |