| ID | Complaint Type | TOTAL | O&M Complaint | Trial Run Complaint | Under-Construction Complaint | ||||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Total | Closed | Closed(%) | Pending | Pending(%) | Total | Closed | Closed(%) | Pending | Pending(%) | Total | Closed | Closed(%) | Pending | Pending(%) | Total | Closed | Closed(%) | Pending | Pending(%) | ||
| Total | 114580 | 103585 | 90.40% | 10995 | 9.60% | 60105 | 55893 | 92.99% | 4212 | 7.01% | 17639 | 16004 | 90.73% | 1635 | 9.27% | 36836 | 31688 | 86.02% | 5148 | 13.98% | |
| 1 | PIPE LINE DAMAGE COMPLAINTS | 20615 | 18444 | 89.47% | 2171 | 10.53% | 12343 | 11447 | 92.74% | 896 | 7.26% | 3290 | 2969 | 90.24% | 321 | 9.76% | 4982 | 4028 | 80.85% | 954 | 19.15% |
| 2 | WATER QUALITY COMPLAINTS | 5377 | 4811 | 89.47% | 566 | 10.53% | 2459 | 2282 | 92.80% | 177 | 7.20% | 1032 | 935 | 90.60% | 97 | 9.40% | 1886 | 1594 | 84.52% | 292 | 15.48% |
| 3 | ROAD CUTTING COMPLAINTS | 8829 | 7961 | 90.17% | 868 | 9.83% | 3000 | 2797 | 93.23% | 203 | 6.77% | 1433 | 1279 | 89.25% | 154 | 10.75% | 4396 | 3885 | 88.38% | 511 | 11.62% |
| 4 | IRREGULAR WATER SUPPLY COMPLAINTS | 55433 | 49051 | 88.49% | 6382 | 11.51% | 30802 | 28222 | 91.62% | 2580 | 8.38% | 8376 | 7473 | 89.22% | 903 | 10.78% | 16255 | 13356 | 82.17% | 2899 | 17.83% |
| 5 | MISCELLANEOUS COMPLAINTS | 24326 | 23318 | 95.86% | 1008 | 4.14% | 11501 | 11145 | 96.90% | 356 | 3.10% | 3508 | 3348 | 95.44% | 160 | 4.56% | 9317 | 8825 | 94.72% | 492 | 5.28% |